General terms, service policies and customer responsibilities for Voltcrest Prints Prestige.
These policies apply to services, products, quotations, orders, repairs, installations, consultancy and other related work provided by Voltcrest Prints Prestige.
By requesting or accepting a service, quotation, product or job from Voltcrest Prints Prestige, the customer acknowledges these policies and agrees to comply with the applicable terms for the transaction.
Specific written quotation or transaction terms may supplement these policies where applicable.
Customers are responsible for providing accurate text, names, numbers, dates, logos, photographs, artwork and other information required for production.
Where design or artwork is prepared by Voltcrest, customers should review and approve the final design before production.
Once production has commenced based on an approved design, changes may result in additional charges, delays or the need to reproduce the work.
Print quality may vary according to the supplied artwork, paper, material, printing method and requested finish.
Promotional materials are produced or supplied according to the agreed specifications, quantities, sizes, materials, artwork and finishing requirements.
Customers should confirm quantities and specifications before production.
Where third-party suppliers or special-order materials are involved, delivery times may depend on supplier availability and transport.
Electrical and electronic work will be assessed according to the nature of the equipment, installation and requested service.
Customers must disclose known faults, previous repairs, modifications and other relevant information.
Repair or installation estimates may change where additional faults, damaged components or other conditions are discovered after assessment.
Voltcrest will seek customer approval before proceeding with significant additional work or costs where reasonably practicable.
Work involving unsafe conditions, unsuitable equipment or circumstances that may create unreasonable risk may be declined or suspended.
Services may include computer setup, networking, internet installation and support, configuration, troubleshooting, maintenance and related technical assistance.
Customers are responsible for providing accurate access information and identifying equipment belonging to them or under their authority.
Customers should maintain backups of important files before repair, configuration, operating-system work or other technical procedures.
Service results may depend on internet service providers, third-party equipment, software licensing, network conditions and other factors outside Voltcrest's direct control.
CCTV and security-system services are provided according to the agreed installation, equipment and configuration requirements.
Customers are responsible for ensuring that they have the necessary authority and permissions for locations where security equipment is installed or operated.
Customers should protect passwords, recording access and other security credentials and change credentials after installation where appropriate.
Storage capacity, internet connectivity, power availability, equipment limitations and environmental conditions may affect system performance.
Products are supplied according to the specifications and condition stated or agreed at the time of sale.
Customers should inspect products where reasonably practicable and confirm compatibility with their intended use before purchase.
Warranty, manufacturer support or supplier terms may apply to particular products. Such terms will be handled according to the applicable transaction and supplier or manufacturer requirements.
Accessories and components supplied for installation or repair should be compatible with the customer's equipment and intended use.
ICT consultancy and related technical services are provided according to the agreed scope of work.
Recommendations may depend on the customer's requirements, budget, existing infrastructure, third-party products and technical environment.
Where a project requires third-party services, subscriptions, licences, internet services or equipment, those items may be charged separately unless expressly included in the quotation.
Quotations describe the services, products, quantities, specifications and prices agreed or proposed at the time of quotation.
A quotation may have a stated validity period. Prices, availability and delivery periods may change after expiry.
An order becomes confirmed when the customer accepts the quotation or otherwise authorizes Voltcrest to proceed, subject to any required deposit or payment.
Changes to a confirmed order may affect price and completion time.
Customers are required to make payment according to the agreed quotation, invoice or transaction terms.
Where a deposit or advance payment is required, production, procurement or commencement of work may depend on receipt of the agreed amount.
Payment methods may include M-PESA, bank payment, cash, card or other methods made available by Voltcrest.
Customers should retain payment confirmations or references where applicable.
Cancellation requests should be communicated as soon as possible.
Where work has already commenced, materials have been purchased, production has been completed or third-party costs have been incurred, cancellation may result in charges for work performed or costs already committed.
Customized, personalized or made-to-order products may be subject to different return or cancellation conditions because they may not be suitable for resale.
Any refund will be considered according to the circumstances of the transaction, work already completed, costs incurred and applicable law.
Voltcrest may collect customer information necessary to provide services, prepare quotations, process orders, communicate with customers, issue invoices and receipts, provide technical support and maintain business records.
Customer information should be handled responsibly and only used for legitimate business purposes related to the customer's transaction and service requirements, subject to applicable law.
Customers should avoid sending unnecessary sensitive or confidential information through ordinary communication channels.
Customers are encouraged to contact Voltcrest promptly where they experience inconvenience, misunderstanding, delay or another service concern.
Voltcrest will review the concern and respond accordingly with the aim of reaching a fair and practical resolution and improving service where appropriate.
Customers should provide relevant details such as the date, transaction or job reference, nature of the concern and supporting information where available.
Voltcrest expects staff to act professionally and respectfully when dealing with customers.
Where a customer believes that a staff member has engaged in gross misconduct or serious inappropriate conduct, the matter may be reported to management.
WhatsApp is recommended as a convenient customer-support platform for general enquiries, service discussions, quotations, artwork, photographs, documents, technical information and other supporting materials.
Voltcrest will review reported matters and, where appropriate, take suitable internal action consistent with the circumstances and applicable employment or business requirements. Internal disciplinary details may not be disclosed because of privacy and confidentiality considerations.
Customers may leave computers, laptops, printers, networking equipment, electronic devices, CCTV/security equipment, cables, accessories and other equipment with Voltcrest for assessment, repair, installation, maintenance or technical service.
The condition of equipment and visible damage should be noted when the item is received. Customers should disclose known faults, previous repairs, modifications and other relevant information.
Customers are responsible for backing up important data before submitting equipment for service. Customers should remove or protect personal and confidential information where possible.
Where access credentials are necessary for service, they should be provided only where required. Voltcrest will use such access only as reasonably necessary to perform the authorized service. Customers should change passwords after service where appropriate.
Customers should identify accessories, chargers, cables, cartridges, drives or other components left with equipment. Unnecessary personal items should not be left inside or with equipment.
Initial symptoms may not reveal every underlying fault. Where additional work or cost is identified, Voltcrest will seek customer approval before significant additional work where reasonably practicable.
Where customers provide replacement parts or components, compatibility and condition may affect the final result. Customers remain responsible for parts they supply unless otherwise agreed.
Voltcrest may decline or suspend work on equipment that is unsafe, severely damaged, contaminated, modified in a hazardous manner or otherwise presents unreasonable risk.
Customers must have lawful ownership of equipment or authority to submit it for service.
Customers are required to collect completed work, products or equipment within fourteen (14) days (two weeks) from the date Voltcrest Prints Prestige notifies the customer that the work or product is ready for collection.
This collection period helps prevent completed jobs and customer property from accumulating and taking up excessive storage space.
Where a customer fails to collect completed work, products or equipment after fourteen (14) days, Voltcrest may apply an additional storage fee.
Any storage fee may depend on factors including the size or bulkiness of the item, quantity of items, storage space required, length of time stored and any special storage requirements. The applicable amount will be communicated according to the circumstances.
This fourteen-day storage provision does not by itself mean that an item will automatically be disposed of after fourteen days. Any future disposal or abandonment procedure, if introduced, will be subject to separate terms and applicable law.
The Voltcrest website is provided to present information about the business, services, products and customer communication channels.
Website content may be updated from time to time as services, prices, policies and business information develop.
Customers should confirm current prices, availability and transaction-specific terms before placing an order.
Unauthorized attempts to access administrative systems or restricted areas are prohibited.
By proceeding with a service, order, repair, installation, purchase or other transaction, the customer acknowledges the applicable Voltcrest policies.
These policies are intended to provide clear expectations for customers and Voltcrest Prints Prestige. Where a specific written quotation, invoice, service agreement or other transaction document contains additional terms, those terms may apply to that particular transaction.
Voltcrest may update these policies from time to time as the business develops. The website will be updated when material policy changes are adopted.
Printing, Branding, Graphic Design, Technical & ICT Services
WhatsApp: 0783 228 583
Email: info@voltcrestprintsprestige.co.ke